Powering the Operations That Power Communities

A track record of operational excellence in support of energy and utilities companies serving millions of customers across critical infrastructure.

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Crisis-Ready Support for Mission-Critical Operations

Downtime isn’t an option. Every customer interaction is critical. Learn why energy and utilities providers trust DATAMARK BPO and contact center outsourcing.

24/7 Customer Command Centers

Count on our specialized utility support teams to handle surge volumes, provide real-time outage updates, and turn crisis moments into trust-building interactions. From billing inquiries to emergency response, we keep customers informed and satisfied.

Volume surges during natural disasters
Help managing mass outages
Hotlines for specialized crisis scenarios
High-volume routine inquiries
Surveys and energy program enrollments
After-hours support coverage
Digital transformation initiatives

Go to Contact Center Outsourcing →

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Energize Your Operations.

Discover how outsourcing can streamline your utilities.

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Critical Back-Office Support

Rely on our global team of experts and intelligent automation capabilities to reduce cost, eliminate errors, and keep your operation audit-ready.

Billing and revenue operations
Regulatory reporting and compliance
Finance and accounting processes
Asset and inventory management
Customer program administration
Supply chain and procurement
Storm and emergency response
Data analytics and reporting

Go to Business Process Outsourcing →

Regulatory Compliance & Document Management

Navigate FERC, NERC, state PUC requirements, and environmental regulations with confidence. Our digital document services ensure every permit, inspection report, and compliance filing is captured, processed, and instantly retrievable.

Infrastructure and asset documentation
Regulatory and compliance archives
Customer records management
Operations and maintenance records
Legal and risk management
Business transformation initiatives

Go to Digital Document Outsourcing →

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Built for Every Energy & Utility Sector

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Electric Utilities

From investor-owned utilities to municipal power providers, we help you balance reliability, affordability, and customer satisfaction while managing grid modernization and renewable integration.

Natural Gas

Support safety-critical operations with meticulous documentation, rapid leak response coordination, and customer communications that prioritize safety while maintaining service excellence.

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Water & Wastewater

Handle billing complexities, water quality inquiries, and infrastructure project communications while ensuring every drop is accounted for and every customer concern is addressed.

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Renewable Energy & Power Generation

Manage inter-connection requests, renewable energy credits, and complex billing arrangements while supporting the clean energy transition with scalable operations.

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Why Energy Leaders Choose DATAMARK

Utility-Specific Expertise

20+ years supporting energy and utility operations with deep understanding of rate cases, storm response, regulatory compliance, and the unique challenges of essential service providers.

Crisis-Ready Infrastructure

Built for your worst days with instant scalability for natural disasters, heat waves, and infrastructure failures—because that’s when your customers need you most.

Regulatory Intelligence

Multi-state compliance built in with expertise across FERC, NERC, state PUCs, and environmental regulations, ensuring you meet every requirement, every time.

Sustainability Partner

Supporting your ESG goals through paperless operations, reduced facility footprints, and efficient processes that align with your environmental commitments.

AI Helps 311 Call Center Overcome Inefficiencies in Handling Complex Calls and Training Agents

The El Paso, TX 311 call center faced operational challenges stemming from the complexity of its service inquiries. Citizens relied on the center for assistance with a wide range of services, from waste management to utilities, which often involved nuanced scenarios. These complexities led to prolonged call handling times, extended training for agents, and variability in the quality of responses.

Customer support representative with headset focused on computer screens in a busy office environment.

Key Challenges:

Lengthy training times: Due to the breadth of scenarios covered, agent training required extensive time, particularly for complex inquiries.
Inconsistent call quality: Agents often lacked immediate access to accurate, detailed information, leading to variability in call resolution quality.
Rising Average Handle Time (AHT): Complex inquiries required extended handling, causing delays and limiting the center’s ability to manage call volumes efficiently.

The solution centered around implementing DataSmart, an AI-powered knowledge base designed to support agents in real time.

Reduce training times. Improve agent efficiency. Ensure consistent call quality.

Quickly adapt to regulatory changes
Transform complexity into competitive advantage
Reduce cost and improve outcomes
Scale confidently
Innovate without disrupting services

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