Crisis-Ready Support for Mission-Critical Operations
Downtime isn’t an option. Every customer interaction is critical. Learn why energy and utilities providers trust DATAMARK BPO and contact center outsourcing.
24/7 Customer Command Centers
Count on our specialized utility support teams to handle surge volumes, provide real-time outage updates, and turn crisis moments into trust-building interactions. From billing inquiries to emergency response, we keep customers informed and satisfied.
Critical Back-Office Support
Rely on our global team of experts and intelligent automation capabilities to reduce cost, eliminate errors, and keep your operation audit-ready.
Regulatory Compliance & Document Management
Navigate FERC, NERC, state PUC requirements, and environmental regulations with confidence. Our digital document services ensure every permit, inspection report, and compliance filing is captured, processed, and instantly retrievable.
Electric Utilities
From investor-owned utilities to municipal power providers, we help you balance reliability, affordability, and customer satisfaction while managing grid modernization and renewable integration.
Natrural Gas
Support safety-critical operations with meticulous documentation, rapid leak response coordination, and customer communi- cations that prioritize safety while maintaining service excellence.
Water & Wastewater
Handle billing complexities, water quality inquiries, and infrastructure project communications while ensuring every drop is accounted for and every customer concern is addressed.
Renewable Energy & Power Generation
Manage inter-connection requests, renewable energy credits, and complex billing arrangements while supporting the clean energy transition with scalable operations.
Why Energy Leaders Choose DATAMARK
Utility-Specific Expertise
20+ years supporting energy and utility operations with deep understanding of rate cases, storm response, regulatory compliance, and the unique challenges of essential service providers.
Crisis-Ready Infrastructure
Built for your worst days with instant scalability for natural disasters, heat waves, and infrastructure failures—because that’s when your customers need you most.
Regulatory Intelligence
Multi-state compliance built in with expertise across FERC, NERC, state PUCs, and environmental regulations, ensuring you meet every requirement, every time.
Sustainability Partner
Supporting your ESG goals through paperless operations, reduced facility footprints, and efficient processes that align with your environmental commitments.
AI Helps 311 Call Center Overcome Inefficiencies in Handling Complex Calls and Training Agents
The El Paso, TX 311 call center faced operational challenges stemming from the complexity of its service inquiries. Citizens relied on the center for assistance with a wide range of services, from waste management to utilities, which often involved nuanced scenarios. These complexities led to prolonged call handling times, extended training for agents, and variability in the quality of responses.
Key Challenges:
The solution centered around implementing DataSmart, an AI-powered knowledge base designed to support agents in real time.