)
Founded by Bill and Becky Holmes in El Paso, Texas, in 1989, DATAMARK, Inc. got its start as one of the first Business Process Outsourcing providers by serving a Fortune 100 overnight transportation carrier with a modest team of 26 employees hand-keying manifests and waybills, and courier reports. The company quickly expanded into providing full back-office services.
Since then, DATAMARK has become a leading provider of Contact Center and Business Process Outsourcing solutions, specializing in omnichannel, multilingual contact center services, Enterprise Content Management, finance & accounting outsourcing, and loyalty/rewards program management.
DATAMARK employs more than 3,000 proud staff worldwide today, and we continue to expand in services to our clients.
Take a look at the timeline below to see how DATAMARK has grown over the years.
DATAMARK proudly announces the arrival of its 30th anniversary as a leading business process outsourcing (BPO) provider. Founded in 1989 by Bill and Becky Holmes in El Paso, Texas, the firm now has a global footprint with eleven sites and more than 2,500 employees
DATAMARK continues its expansion and hiring efforts for its recent launch of remote contact center operations for one of the world’s largest over-the-phone language interpretation service providers, launching services out of Guadalajara, Mexico.
As of 2020, DATAMARK now boasts a global footprint with eleven sites and more than 2,800 employees.
A new operational facility in El Paso, TX, supports an international shipping and logistics company as well as government healthcare contracts.
DATAMARK moves from its office located on-site with a client partner in San Antonio, office to its own facility. The new facility provides document lifecycle management services for a U.S.-based banking and insurance organization.
A new high-tech facility in Harrisburg, PA, provides enterprise-level document lifecycle management services, including document scanning, classification, and data capture.
The continued growth of contact center services in the retail, banking, transportation, and healthcare industries drives DATAMARK to launch a second location in Juarez, MX, to provide operational redundancy and 40,000 square feet of state-of-the-art operational space.
In order to meet the growing demand for contact center services out of Mexico, DATAMARK launches an additional operational facility in Chihuahua, MX, to support a more agile growth model. With sites now in both Juarez and Chihuahua City, DATAMARK can quickly leverage the skilled labor pool of two thriving cities in Mexico to offer a quick hiring ramp for new projects.
DATAMARK opens a new facility in Mumbai, the financial and commercial capital of India. The location is ideal for recruiting highly educated and experienced customer service agents as DATAMARK expands its contact center operations.
DATAMARK leverages healthcare and customer support expertise to extend contact center services to include interpretation for complex medical needs. In collaboration with an industry-leading partner, DATAMARK helps establish a success model for Spanish-English interpretation that allows for rapid growth and retention of a fully-trained and highly-skilled workforce.
The City of El Paso selects DATAMARK to manage and operate its 311 non-emergency c center. DATAMARK’s experienced contact center management team helps deliver improved efficiency and innovations to the department, handling approximately 40,000 calls a month from citizens.
DATAMARK launches its first US-based contact center to provide services to a fuel rewards program. DATAMARK agents perform multichannel customer service functions in both English and Spanish.
DATAMARK continues to expand its outsourcing services by opening a 190 seat contact center operation in its Mexico location, serving a provider of promotional marketing services both in English and Spanish.
Having grown to be much more than a BPO service provider, DATAMARK formally establishes a department of Business Engineering. The team focuses on delivering business process improvement solutions for large enterprises using process improvement methodologies, such as Lean, Six Sigma, and Kaizen.
DATAMARK becomes a part of the revitalization of Downtown El Paso, moving its corporate headquarters into the newly renovated historic Mills/Centre building complex.
DATAMARK expands operations in one of the largest facilities in the U.S., managing an on-site document lifecycle management facility for a Fortune 500 insurance and financial services company.
To better serve its document lifecycle management clients, DATAMARK develops its proprietary Document Tracking System (DTS) software, allowing clients to remotely monitor the location and progress of documents throughout the workflow, from receipt through storage or destruction.
Building upon its success, DATAMARK establishes a service delivery center in Chennai, India, to offer additional BPO solutions for clients. With a presence in India, DATAMARK offers the benefits of offshore outsourcing with the peace of mind of U.S.-based management and oversight. The India location allows for 24-hour service by shifting production from the Americas to India at the end of the day—a global workflow known as “Follow the Sun.” DATAMARK’s multiple global locations also offer improved redundancy and backup options for clients’ business processes.
DATAMARK opens of its 3rd document lifecycle management services facility in El Paso, Texas, holding a ribbon-cutting ceremony to celebrate the grand opening alongside client partners.
DATAMARK expands healthcare services to include FSA medical claims.
DATAMARK prepares for the arrival of the new century, popularly referred to as “Y2K,” by updating code, completing a huge network upgrade, and the replacing a large number of computers.
As business continues to grow at a healthy pace, DATAMARK opens a processing center in Chihuahua, Mexico, which offers access to a large, well-educated labor force.
The company begins to use Optical Character Recognition (OCR) technology to automate data capture from paper documents. Employees process 700,000 documents a day— 500,000 of them from digital images.
The service offerings offered by DATAMARK continue to expand, with more customers wanting high-volume scanning, imaging, microfilm processing, and remote remittance processing. To handle the increased volume, DATAMARK moves its nearshore production to a much larger cross-border facility in the city of Juárez, Mexico.
DATAMARK finds an opportunity to provide outsourced document lifecycle management services for Fortune 500 clients. Outsourced document lifecycle management eventually grows to become a significant part of the focus and expertise of DATAMARK.
DATAMARK expands into the health insurance sector by capturing data from medical claims and insurance forms for Fortune 500 health insurance providers.
DATAMARK opens its first BPO delivery center in Mexico as its document processing business continues to expand. The company has now welcomed new banking industry clients and is processing more than 100,000 credit card applications a day at its US-based delivery center.
DATAMARK expands its scope of services and industries served as it now begins serving the needs of the banking and financial services industry.
DATAMARK’s programmers create “Keying on Image” software, and the company becomes one of the first outsourcing vendors to offer data entry from digital images of paper documents.
Rapidly growing, DATAMARK moves operations to its second facility at Butterfield Trail Industrial Park in El Paso. The 16,000-square-feet facility allows DATAMARK to expand its operations significantly. The hiring of staff and management ramps up, as does investment in computer workstations, servers, and network infrastructure.
DATAMARK opens its first location in El Paso, Texas, to provide document processing services for one of the world’s leading international overnight couriers. DATAMARK employees begin keying data from its client’s transportation documents for the first time. Twenty-six employees were on the payroll in February 1990.
During the late 1980s, multinational corporations begins to find a competitive edge through what becomes known as business process outsourcing, or BPO: the outsourcing of back-office functions. Recognizing an opportunity, husband and wife Bill and Becky Holmes launch the business process outsourcing (BPO) company, DATAMARK Incorporated. Bill serves as President of the new company, and Becky assumes the role of Vice President of Operations.
During the late 1980s, multinational corporations begins to find a competitive edge through what becomes known as business process outsourcing, or BPO: the outsourcing of back-office functions. Recognizing an opportunity, husband and wife Bill and Becky Holmes launch the business process outsourcing (BPO) company, DATAMARK Incorporated. Bill serves as President of the new company, and Becky assumes the role of Vice President of Operations.
