RESOLVE ISSUES WITH IT HELP DESK OUTSOURCING SERVICES
TROUBLESHOOT HARDWARE, SOFTWARE, MOBILE & BYOD ISSUES
Large enterprises don’t need the expense and distraction of building and maintaining in-house IT help desk support centers when the function can be managed more efficiently through IT help desk outsourcing. By partnering with a trusted contact center services provider like DATAMARK, organizations can reduce costs, improve service quality, and ensure technology issues are resolved quickly and effectively. These capabilities include:
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OMNICHANNEL IT HELP DESK SUPPORT
OFFER IT HELP DESK SERVICE ON ANY PLATFORM
With our headquarters located in one of the largest bilingual, binational metroplexes on the U.S.-Mexico border, we have access to the highly educated support agent workforce necessary for delivering world-class IT Help Desk Support. Our agents are skilled in handling and resolving IT issues in English and Spanish. Our cloud-based contact center technology can deliver bilingual IT Help Desk support through multiple communication channels, including inbound and outbound voice, email, and web chat.
MANAGED IT HELP DESK SERVICES
OFFER IT HELP DESK SERVICE ON ANY PLATFORM
DATAMARK’s managed service model provides enterprises with a fully integrated service desk solution. We combine skilled help desk agents, proven service delivery methods, and advanced tools to support global operations. Our teams manage every aspect of help desk support, from Level 1 troubleshooting to complex escalations, ensuring seamless operations that align with your business goals.
By partnering with a trusted provider, you gain a dedicated support team that manages customer inquiries and technical issues across time zones while meeting strict performance standards. Every program is tailored to your organization’s needs, blending human expertise with scalable technology to deliver consistent results.
With DATAMARK’s IT help desk outsourcing, enterprises reduce overhead, improve response times, and meet customer expectations in every interaction, driving measurable business success.
BENEFITS OF OUTSOURCING TO A CONTACT CENTER
IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS
Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth. You will increase customer satisfaction
while improving issue resolution rates and response speed, while leveraging better technology and security. Free up internal resources so you can focus on core operations to
increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.
Experience
of customers say customer experience is a very important factor in their
purchasing decisions.
PwC
Cost Savings
of operational costs can be saved by outsourcing customer service functions to a contact center.
Deloitte
INterpretation
of consumers are more likely to decide to buy a product when sales information is provided in their native languages.
Common Sense Advisory
Technology
of companies plan to invest in outsourcing to leverage technology and digital capabilities.
Deloitte
WHY CHOOSE DATAMARK?
LEADERS IN IT HELP DESK SUPPORT
Since 1989, DATAMARK has been a trusted leader in IT help desk outsourcing, delivering scalable, high-quality support for enterprises worldwide. In addition to recruiting top help desk talent, we provide agents with targeted training on your company’s culture, processes, and products, ensuring our teams operate as a true extension of your brand.
With both offshore and nearshore solutions available, DATAMARK offers 24/7 IT help desk support so your customers receive assistance whenever they need it. As your outsourcing partner, we also provide real-time data and reporting to help guide business decisions and improve performance.
Contact DATAMARK today to learn how our IT help desk outsourcing solutions can reduce costs, improve response times, and enhance customer satisfaction.
HOW WE HELP OUR CLIENTS
CONTACT CENTER CASE STUDIES
We help Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.
INDUSTRIES SERVED
With more than 20 years of experience supporting companies in various industries and driven by deep expertise in process innovation and contact center solutions, DATAMARK’s solutions and services are designed in collaboration with our customers. Working together, using process re-engineering methods that are steeped in analytics, we continuously look for opportunities to streamline and automate processes, with a focus on delivering an unparalleled customer experience and enhancing engagement with payers, providers and customers for better outcomes.
