Written By: Jon Lunitz Director of Sales Rising BPO Dissatisfaction and CX Expectations I recently talked to a friend of mine in the business process outsourcing (BPO) industry in Europe. He had recently attended a conference hosted by the British Call…
DATAMARK Premier League 2023 At DATAMARK, we look for opportunities where employees can engage together, have fun, and connect. What better way to do this? Hosting a sporting event! The Dynamic Relationship Between Sports and Teamwork Engaging in sports is…
How AI Can Transform Customer Service The last few months have seen an explosion in interest in Artificial Intelligence (AI) systems and how they can help improve the customer experience (CX). This is mainly due to the November 2022 release…