A world leader for technology and BPO services. India is now one of the leading centers of excellence for technology and business process outsourcing (BPO) services. There are many misconceptions about outsourcing business processes to India. In our internal research,…
Mapping the entire customer experience. As we celebrate Customer Service Week, let’s revisit one of the most common questions anyone working in customer service asks: Is customer experience (CX) the same as customer service (CS)? Many business commentators use these…
Celebrating the PEOPLE behind exceptional customer service. Since 1987, CSW has been celebrated, and it received government recognition as far back as 1992. Customer Service Week 2023 (CSW) is right around the corner. From October 2nd to the 6th, the…