India is now one of the leading centers of excellence for technology and business process outsourcing (BPO) services. There are many misconceptions about outsourcing business processes to India. In our internal research, we have found that many executives in the…
As we celebrate Customer Service Week, let’s revisit one of the most common questions anyone working in customer service asks: Is customer experience (CX) the same as customer service (CS)? Many business commentators use these terms interchangeably, which can make…
Since 1987, CSW has been celebrated, and it received government recognition as far back as 1992. Customer Service Week 2023 (CSW) is right around the corner. From October 2nd to the 6th, the annual international celebration of the importance of…