How to prepare for a smooth transition. Rising BPO Dissatisfaction and CX Expectations I recently talked to a friend of mine in the business process outsourcing (BPO) industry in Europe. He had recently attended a conference hosted by the British Call…
The Dynamic Relationship Between Sports and Teamwork At DATAMARK, we look for opportunities where employees can engage together, have fun, and connect. What better way to do this? Hosting a sporting event! Engaging in sports is a great way to…
Redefining what excellent service looks like. The last few months have seen an explosion in interest in Artificial Intelligence (AI) systems and how they can help improve the customer experience (CX). This is mainly due to the November 2022 release…