How To Introduce Change to Long- Term Clients
How To Introduce Change to Long- Term Clients Instituting meaningful change across a largescale business is a daunting task. Many within the organization, from management to front-line workers, will initially resist any shift in their daily activities. “We’ve done it…
DATAMARK Celebrates Kolkata Karnival
DATAMARK Celebrates Kolkata Karnival “Leadership is to transform a vision into reality!” No doubt that this is what Datamark Leadership truly believes in. Strong leadership aims to develop meaningful interactions within the organization, foster trust and collaboration, and merge boundaries.…
How AI Can Transform Customer Service
How AI Can Transform Customer Service The last few months have seen an explosion in interest in Artificial Intelligence (AI) systems and how they can help improve the customer experience (CX). This is mainly due to the November 2022 release…
Employee Satisfaction and The Customer Experience
Employee Satisfaction and The Customer Experience At DATAMARK, we’ve spent more than 30 years supporting the success of Fortune 500 Companies, government agencies, and multiple companies across several industries. You can expect our expertise in optimizing the customer interaction process,…
How DATAMARK’s Core Values Shape Our Approach to Business
How DATAMARK’s Core Values Shape Our Approach to Business Since 1989, DATAMARK has provided Business Process Outsourcing (BPO) services for several organizations. From revamping the documentation process for a major enterprise to saving costs for a Fortune 100 company, we have accomplished many…
Driving Success: Why Effective Performance Management Is Key to Achieving Organizational Goals
Driving Success: Why Effective Performance Management Is Key to Achieving Organizational Goals Written by Shawn Ollis, Vice President of Operations Performance management is the process that an organization uses to measure and evaluate the effectiveness of its employees. It involves…
The Impact of Omnichannel Contact Centers on Customer Experience and Loyalty
The Impact of Omnichannel Contact Centers on Customer Experience and Loyalty Written By Randy Arellano, Vice President of Sales and Marketing With the evolution of customer service and the changing needs and expectation of customers came the introduction of omnichannel solutions. A…
The Resurgence of a Top BPO and Contact Center Services Provider
The Resurgence of a Top BPO and Contact Center Services Provider DATAMARK (DMi) has been a leading provider of business process outsourcing and contact center services for over three decades. Founded in 1989 by Bill and Becky Holmes, Datamark’s headquarters are…
DATAMARK Is The Most Exciting BPO You May Not Be Aware Of
DATAMARK Is The Most Exciting BPO You May Not Be Aware Of The last few years have been tough for many industries. Companies that couldn’t operate during the pandemic lockdowns and stay-at-home orders struggled. Many didn’t make it. Some are still…