Employee Satisfaction and The Customer Experience At DATAMARK, we’ve spent more than 30 years supporting the success of Fortune 500 companies, government agencies, and multiple companies across several industries. You can expect our expertise in optimizing the customer interaction process,…
Since 1989, DATAMARK has provided Business Process Outsourcing (BPO) services for several organizations. From revamping the documentation process for a major enterprise to saving costs for a Fortune 100 company, we have accomplished many feats across numerous industries. Without a doubt, we owe…
Written by Shawn Ollis, Vice President of Operations Performance management is the process that an organization uses to measure and evaluate the effectiveness of its employees. It involves setting clear goals and objectives, regularly reviewing and providing feedback on employee…
Written By Jon Lunitz, Director of Sales With the evolution of customer service and the changing needs and expectations of customers came the introduction of omnichannel solutions. A Revolution in Customer Service In the past, customer service was primarily delivered through traditional…
DATAMARK has been a leading provider of business process outsourcing and contact center services for more than three decades. Founded in 1989 by Bill and Becky Holmes, DATAMARK is headquartered in El Paso, Texas, with additional delivery centers in the…
The last few years have been tough for many industries. Companies that couldn’t operate during the pandemic lockdowns and stay-at-home orders struggled. Many didn’t make it. Some are still recovering, even now. Our sector, Contact Center and Business Process Outsourcing (BPO),…
Since 1973, SOCAP International has focused on elevating the value of the entire customer care and engagement industry. That’s half a century of setting the agenda for what great customer experience (CX) really looks like. The SOCAP Spring Symposium is an annual…
DATAMARK recently announced our new partnership with Genesys . A globally recognized customer experience (CX) software and technology company. Powering Customer Experience with Genesys We are pleased to announce DATAMARK’s partnership with Genesys. Genesys is a leading software company that develops top-notch contact center…
DATAMARK and Genesys Partner for Better CX DATAMARK recently announced our new partnership with Genesys, a globally recognized customer experience (CX) software and technology company. There are a few specific areas where we plan to use the Genesys software to improve how our…
The U.S. healthcare system is experiencing a makeover at present. We all know how expensive it can be to visit an emergency room for a non-emergency situation. Still, several major retail brands are rapidly changing how healthcare is delivered to…