How To Start Thinking About Customer Service Outsourcing If your customer service processes are handled internally and everything works well enough, then why would you consider outsourcing to a customer service specialist? There are several reasons, but it is first…
How AI and a Focus on Innovation Can Enhance CX and Minimize Cost Written by Shawn Ollis, VP of Global Operations Download The White Paper Customer service executives are focused on simultaneously achieving two things. A. They want to deliver…
The Best AI Solution For CX Always Keeps Humans In The Loop Written by: Fergal O’Donnell, Vice President of Technology DOWNLOAD THE WHITE PAPER Artificial Intelligence (AI) has been around for a very long time. Most of the recent attention…
Exploring the Transformative Potential of Generative AI in the BPM Industry The National Association of Software and Service Companies (NASSCOM) recently hosted a thought-provoking round table discussion in Mumbai, India. This even consisted of industry experts sharing their experiences and…
DATAMARK’s Use-Cases for Generative AI in Delivering Exceptional Customer Service In today’s fast-paced business landscape, contact centers and Business Process Outsourcing (BPO) providers face increasing pressure to deliver exceptional customer service to clients and their client’s customers while maintaining operational…
Capturing Market Share in Healthcare with Live Interpretation Services All interactions with customers are important. And while all customer interactions hold significance, envision a scenario where a precise comprehension of the customer becomes exceptionally crucial for their overall wellbeing. Healthcare.…
RPA and ChatGPT: Practical Applications Beyond the Hype The founder of analyst firm HfS Research, Phil Fersht, recently posted a provocative statement on his LinkedIn page. He suggested that the same people that sold enterprises with the hype of Robotic Process…
DATAMARK Premier League 2023 At DATAMARK, we look for any opportunity in which employees can engage with each other, have fun and connect. What better way to do this? Hosting a sporting event! The Dynamic Relationship Between Sports and Teamwork…
The Transportation Industry is Transforming Faster than Ever A book from CU professor Karen Levy explores the world of trucks and truckers in the modern US. Most people outside of trucking and logistics think of truckers as tough, independent, free spirits that roam…
