India Can Deliver Sophisticated Proactive BPO That Improves Service Quality and Customer Experience There are many misconceptions about outsourcing business processes to India. In our internal research, we have found that many executives in the US feel that working with…
Is Customer Service the Same as Customer Experience? As we celebrate Customer Service Week 2023, let’s revisit one of the most common questions that anyone working with customer service asks: is customer experience (CX) the same thing as customer service…
The Importance of Customer Service Week 2023 Customer Service Week 2023 (CSW) is right around the corner. From October 2nd to the 6th the annual international celebration of the importance of customer service will be taking place. Thousands of companies…
