How Does DATAMARK Lead in Cost Savings for the Freight Industry?
The freight industry is constantly evolving. Although it is usually invisible to most consumers, a global network of ships, planes, and trucks is constantly coordinated so that retailers have products in store and manufacturers have the parts they need. Freight and logistics affect almost every other industry because every company needs to move something somewhere or deliver something to a customer at the lowest possible cost.
Our Cost Savings Strategy for Freight
First, we have over 30 years of experience working with logistics and transportation partners. We have supported this industry for a long time. Having a global footprint, each location has a dedicated team with a deep understanding of freight and logistics.
We have deep experience in many different areas of freight and logistics operations, such as:
1.) Customs Clearance
Improving the customer experience and cost-effectiveness of cross-border solutions.
Customs Invoice (CI) data entry.
Customer outreach for missing/incorrect field corrections on CI documents.
The back-office team provides research and data entry for low/high-value shipment broker assignments.
There is a need for customer outreach to obtain a signed legal document approving the import of goods (General Agency Agreement).
Customer outreach is also needed to obtain the required CBSA CARM regulations (Canada) fields.
2.) Back-Office Processes
Not just Bill of Lading data entry; decades of experience with NMFC rating, hazmat regulation, consignment, class inspection, detention, and account maintenance processes to speed up billing.
We support the billing process to ensure it’s done the first time correctly. If issues arise, DATAMARK supports customer dispute and invoice adjustment processes to improve the customer experience.
The US-based team provides government contract invoicing and dispute/adjustments processes.
Manual and automated audit process to review Picture Proof of Delivery photos for residential and business parcel delivery.
3.) Freight F&A Processes
The broker refunds the adjusted billed amount to the customer based on the duty/tax paid by the broker.
Cash applications for payments are submitted via bank statements, email, and the collections/client credit team.
Duties and Tax applications and disputes.
Inbound recovery support uses soft collections (inbound calls), takes payments, sets up auto-pay, promises to pay (P2P), and provides invoice images to customers.
4.) Customer-Facing Contact Centers
Address correction for parcel last-mile residential/business delivery.
Inbound/Outbound freight trace contact center support for customer disputes due to missed or incorrect deliveries.
Inbound/Outbound freight trace contact center and research team following procedures in locating misdelivered freight (client station request instead of customer dispute).
Delivery/pickup scheduling.
DATAMARK not only has experience with all these processes but also has years of industry experience. We have watched freight and logistics evolve, embracing new ideas and technology as they have emerged. Even traditional freight areas, such as trucking, are now high-tech and embracing innovation. The only constant in this industry is change.
Many customer service providers will suggest that they have freight and logistics expertise because they have deployed a ‘where is my parcel’ type of service. At DATAMARK, our team speaks the same language as your team because they share the same experience.
