CCW: Future Mapping for Customer Satisfaction and Revenue Boost
Written By Jon Lunitz, Director of Sales I’m looking forward to the Customer Contact West…
Ensuring Customer Data Security in BPO
Companies managing customer service processes (often called Business Process Outsourcing, or BPO) usually have access…
Safeguarding Your Data: DATAMARK’s Commitment to Cybersecurity
October is Cybersecurity Awareness Month, and at DATAMARK, we take this opportunity to reaffirm our…
Is Customer Service the Same as Customer Experience?
As we celebrate Customer Service Week, let’s revisit one of the most common questions anyone…
The Importance of Customer Service Week 2023
Since 1987, CSW has been celebrated, and it received government recognition as far back as…