You Can’t Be Empathetic When You’re Exhausted: But AI Can Help
Have you ever worked in a contact center? If not, here’s a scenario for you.…
The COO as a CX Champion: Why Tech Strategy Must Align with Customer Experience
Customer experience quality in the U.S. just hit a four-year low. According to Forrester’s Customer…
Breaking Down Silos: Orchestrating Connected AI Ecosystems
A single, all-purpose Agentic AI model can solve many customer experience challenges. However, some organizations…
Making Empathy Measurable: Turning EQ into KPIs
If empathy isn’t measurable, it isn’t manageable. In contact centers, emotional intelligence and empathy are…
DATAMARK Welcomes Erick Carcamo as Vice President of Global Facility & Project Management Operations
DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, announces the appointment of…