What are the Latest Developments in Contact Center Technology?
Contact center technology has been pushing the envelope for decades. Many technological solutions have emerged…
How Contact Center Information Security Became a Priority
By Salvador Padilla, Director of Information Security, Compliance, and Project Management The shift in contact…
Exploring The Transformative Potential of Generative AI in the BPM Industry
The National Association of Software and Service Companies (NASSCOM) hosted a roundtable discussion in Mumbai,…
Transforming Contact Center Operations
In today’s fast-paced business landscape, contact centers and Business Process Outsourcing (BPO) providers face increasing…
Corporate Social Responsibility Is Essential to Modern Business
A couple of weeks ago, the DATAMARK team volunteered in the garden at The Mustard Seed Café in…