Modernize Your Legacy Processes with a Trusted Partner
While insurers chase digital transformation, most are losing margin to paper-based processes, claims delays, and customer churn. DATAMARK helps insurance leaders outsource and update these processes in a single solution.
Exceptional Customer Service for Policyholders
Our AI-powered contact centers don’t just handle claims calls—they predict needs, prevent cancellations, and turn service interactions into retention wins.
Make DATAMARK the frontline for your contact center.
Efficient Claims & Underwriting Processing
Our intelligent processing engines transform
claims, applications, and underwriting backlogs into streamlined digital workflows.
Re-engineer legacy business processes with industry-specific expertise.
Digital Mailroom & Document Intelligence
Turn manually-intensive paper trails into competitive advantage. Capture every document, extract
every insight, and ensure that nothing falls through the cracks.
Get digital document sourcing, scanning, storage, and retrieval in one place.
Property & Casualty
Be the insurer that’s there when it matters most. When storms hit and claims surge, our scalable operations ensure you’re processing settlements while competitors are still sorting their mail.
Life & Annuity
Accelerate underwriting without sacrificing accuracy. From
medical record reviews to beneficiary changes, we help you issue policies faster, process claims with compassion,
and maintain unparalleled trust.
Health Insurance
Navigate healthcare complexities with confidence. Our HIPAA-compliant operations handle everything from prior authorizations to claims adjudication, ensuring members
get care as efficiently
as possible.
Commercial Lines
Get sophisticated support for complex business risks. Whether processing multi-state workers’ compensation claims or managing intricate liability
policies, our team is ready to meet your needs at scale.
DID YOU KNOW?
The insurance industry is entering a period of unprecedented change. Profitable growth is a top priority, while rising coverage costs are permeating most markets. Managing natural disasters is particularly urgent: between 2016-2023, close to 70% of global losses went uninsured, totaling $260 billion (McKinsey Global Insurance Report 2025).
DATAMARK helps insurance companies navigate digital transformation.
The DATAMARK Advantage for Insurance BPO
We Speak Insurance
ACORD forms. NAIC compliance. ISO classifications. Loss runs. We don’t need a translator—we’ve been fluent in insurance for over 30 years.
Surge-Ready Infrastructure
Hurricane season.
Fires. Open enrollment. Market exits. When your volumes spike, we’ll
be there to maintain
SLAs when you need them most.
Compliance DNA
DOI regulations. HIPAA requirements. SOC controls and GDPR compliance. Every process we build has compliance at its core, not bolted on as an afterthought.
Innovation Through Experience
We’ve processed millions of claims, billions of documents, and countless
customer interactions. That experience drives continuous innovation that keeps you ahead.
CASE STUDY
How a Major U.S. Insurance Company
Outsourced Digital Mailroom
A large U.S. property and casualty insurance company was experiencing a period of rapid growth. With revenues growing 40% YoY, the insurer soon found that their document management infrastructure was strained. With the help of DATAMARK’s business engineering team, the insurer was able to design and implement scalable business process workflows for:
Key Solution:
