Vision, Mission, Core Values - Contact center and BPO services securely delivered

Vision

Our vision is to partner with our strategic business clients to design and deliver the optimal customer experience for their continuously evolving customer base.

Mission

DATAMARK simplifies complex business problems for large enterprises by providing our clients with a suite of integrated contact center and BPO services in a secure environment, competitively priced, and continuously optimized to fit our customer’s business needs.

Service Mission

To develop the most efficient and profitable business services for our clients with a continued commitment toward excellence in quality, customer service, and ethical business practices.

Economic Mission

To operate the company on a sustainable basis of profitable growth with a continued commitment toward increasing value for our stakeholders and expanding opportunities for our employees.

Social Mission

To operate the company in a way that actively recognizes the central role that business plays in society with a continued commitment toward improving the quality of life locally, nationally, and internationally.

Core Values

At DATAMARK, we strongly believe and live by our core values of Respect, Integrity, Teamwork, and Teachability. These values showcase how we continuously treat each other, our customers, and how we can successfully conduct business in the market and through our long-term business relationships.

Respect

At DATAMARK, we treat others as we would like to be treated.

We do not discriminate against others, whoever they may be. We value differences and believe differences bring fresh perspectives to the table and enrich our lives.
We avoid profanity, swearing, or using vulgar language that might offend others. We choose not to engage in behaviors that may be deemed offensive or inappropriate.
We are courteous towards each other, our customers, vendors, and anyone we come in contact with. We do not yell at or demean others, but rather we seek to work in harmony with each other and create a spirit of cooperation and dignity.

Integrity

At DATAMARK, we do the right thing.

We are honest, truthful, and we strive to be transparent with our actions professionally and personally. We constantly operate our personal and professional lives in a manner that places us beyond reproach.
We obey the law in every aspect. We follow all technology and industry best practices, honor contracts, and follow all legal standards required to conduct business.
We ensure we are always conducting business in accordance with the highest standards of professional behavior and ethics. We always practice transparency and honesty in our ethical interactions with employees, clients, vendors, and the public.

Teamwork

At DATAMARK, we always work together to reach our goals.

We seek fair solutions to disagreements and misunderstandings with each other, our customers, and vendors. We do not try to press our advantage over each other but always look for a win-win because we care about the team’s dynamics more than getting our way.
We put the welfare of the team and the good of the company above our own personal ambitions and goals. Our company is built around spiritual principles that require us to be less selfish and care about others more.
We strongly value teamwork and the ability to reach our goals together in everything we do.

Teachability

At DATAMARK, we are eager to continue learning and evolving.

We are open to feedback as we utilize these insights to improve, evolve, and reinvent ourselves as individuals and as a company.
We provide the necessary learning opportunities to our team members in order to ensure growth and expertise in our industry. We foster a culture of continuous learning in every department as we encourage our employees to shadow others who are more experienced in a certain subject, and by providing additional learning opportunities and certifications so our team can grow and excel in their careers.
We constantly strive to improve personally, professionally, intellectually, and spiritually. We are open to constructive criticism and we are committed to continuing our learning journey.

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Our Vision, Mission, and Core Values