IT HELP DESK SUPPORT

Tier 1, Tier 2 and Tier 3 issue resolution and troubleshooting of hardware, software, and mobile/BYOD issues.

RESOLVE ISSUES WITH IT HELP DESK SUPPORT

TROUBLESHOOT HARDWARE, SOFTWARE, MOBILE & BYOD ISSUES

Large enterprises don’t need the expense and distraction of having to build and maintain in-house IT Help Desk Support Centers when the function can be outsourced. A contact center services provider like DATAMARK can offer lower cost, and better quality services. We also include these capabilities:

  • Multichannel Contact Center
  • Bilingual Contact Center (English / Spanish)
  • Inbound / Outbound Contact Center
  • 24-Hour Contact Center
  • Contact Center Technology
  • Onsite Contact Center
Performance Management Booklet

Improve Customer Service with Omnichannel Contact Centers and Performance Management

Join Randy Arellano, VP of Sales and Marketing, and Shawn Ollis, VP of Global Operations, as they explain how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.

Read Our Whitepaper

OMNICHANNEL IT HELP DESK SUPPORT

OFFER IT HELP DESK SERVICE ON ANY PLATFORM

With our headquarters located in one of the largest bilingual, binational metroplexes on the U.S.-Mexico border, we have access to the highly educated support agent workforce necessary for delivering world-class IT Help Desk Support. Our agents are skilled in handling and resolving IT issues in English and Spanish. Our cloud-based contact center technology can deliver bilingual IT Help Desk support through multiple communication channels, including inbound and outbound voice, email, and web chat.

BENEFITS OF OUTSOURCING TO A CONTACT CENTER

IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS

Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth. You will increase customer satisfaction while improving issue resolution rates and response speed while leveraging better technology and security. Free up internal resources so you can focus on core operations to increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.

Experience

73%

of customers say customer experience is a very important factor in their purchasing decisions.

PwC

Cost Savings

40%

of operational costs can be saved by outsourcing customer service functions to a contact center.

Deloitte

INterpretation

72%

of consumers are more likely to decide to buy a product when sales information is provided in their native languages.

Common Sense Advisory

Technology

69%

of companies plan to invest in outsourcing to leverage technology and digital capabilities.

Deloitte

WHY CHOOSE DATAMARK?

LEADERS IN IT HELP DESK SUPPORT SINCE 1989

In addition to recruiting and training the best IT Help Desk Support candidates, we provide our staff with targeted training on your company, its culture, and its products to ensure that our outsourced call center is truly an extension of your brand. With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 IT Help Desk Support solutions so your customers can get the assistance they need when they need it. Our staff delivers support to customers around the clock, giving you an edge over competitors. IT Help Desk Support outsourcing companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced product technical support services center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.

HOW WE HELP OUR CLIENTS

CONTACT CENTER CASE STUDIES

We help Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.

Document Process Outsourcing Case Study - shown by person sorting through papers

CASE STUDY

Contact Center Workforce Management Improves Service

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Bank Reconciliation Case Study

CASE STUDY

El Paso 311 Contact Center Transitions Seamlessly

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Bank Reconciliation Case Study

CASE STUDY

Developing Interpretation Resources at Scale

READ MORE

INDUSTRIES SERVED

With more than 20 years of experience supporting companies in various industries and driven by deep expertise in process innovation and contact center solutions, DATAMARK’s solutions and services are designed in collaboration with our customers. Working together, using process re-engineering methods that are steeped in analytics, we continuously look for opportunities to streamline and automate processes, with a focus on delivering an unparalleled customer experience and enhancing engagement with payers, providers and customers for better outcomes.

Customer Service Outsourcing for Global Contact Centers

HEALTHCARE

Customer Service Outsourcing for Global Contact Centers

TRANSPORTATION & LOGISTICS

Customer Service Outsourcing for Global Contact Centers

BANKING & FINANCIAL

Customer Service Outsourcing for Global Contact Centers

INSURANCE

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