The Vice President of Technology at DATAMARK is Fergal O’Donnell, responsible for aligning the Infrastructure, Software, Architecture, Quality, and Business Engineering teams.

DATAMARK Contact Center Team doing Community Service together at the Virtual Race 2022



As Vice President of Technology, Fergal is responsible for aligning the company’s Infrastructure, Software, Architecture, Quality, and Business Engineering teams, ensuring that all elements function seamlessly together to fuel the company’s continued growth.

Fergal brings 30 years of experience in Technology, focusing on delivering resilience, high quality, and customer delight while continuously driving transformational change.

Prior to joining DATAMARK, Fergal spent 15 years at T-Systems in positions with nationwide and international responsibility. His previous experience includes time at Fujitsu and British Airways in a variety of senior Technology roles in both Europe and the USA.

Fergal holds a Bachelor of Science in Computer Science and Mathematics from University College Dublin.


DATAMARK’s executive leadership team offers decades of Contact Center and Business Process Outsourcing experience across diverse industries. Several of our executives have been with the company for over 20 years, establishing a strong reputation of commitment, trust, and continued success across our long-term client partnerships.

Datamark President Bill Randag

Bill Randag


Datamark Senior Vice President John Holmes

John Holmes

Sr. Vice President

Matt Lochausen- Datamark VP of Security and Compliance

Matt Lochausen

V.P. – Security & Compliance

Datamark President Bill Randag

Randy Arellano

V.P. – Global Sales & Marketing

Fergal O'Donnell - Datamark VP Technology

Fergal O’Donnell

V.P. – Technology

Datamark VP Operations

Shawn Ollis

V.P. – Operations

Datamark VP Corporate Support

Melissa Zamora

V.P. – Corporate Support

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