GLOBAL CONTACT CENTERS

DATAMARK’s Global Contact Centers empowers Fortune 500 companies and large enterprises across industries with the strategies, solutions, and workforce to streamline operations.

GLOBAL CONTACT CENTERS

WE MAKE GLOBAL MARKET EXPANSION POSSIBLE

DATAMARK Inc.’s exceptional omnichannel, multilingual capabilities for global contact centers offer strategic options for brands to succeed around the globe. Our unique customer experience ecosystem approach allows Fortune 500 companies and other large enterprises a stellar customer experience while keeping costs both controllable and predictable.

CONTACT CENTER SOLUTIONS

Outsourcing customer service or technical support can help your company deliver better customer experiences (CX), streamline internal workflows, improve productivity and profitability, and control risk. Our omnichannel and multilingual Global Contact Centers are fully equipped with best-in-class data and voice technology systems to handle the most complex inbound or outbound communications. Wherever your customers do business, our agents ensure a seamless experience.

Customer Service Outsourcing for Global Contact Centers

CUSTOMER SERVICE OUTSOURCING

Customer Service Outsourcing for Global Contact Centers

PRODUCT TECHNICAL SUPPORT

Customer Service Outsourcing for Global Contact Centers

IT HELP DESK SUPPORT

Customer Service Outsourcing for Global Contact Centers

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CONTACT CENTERS

Customer Service Outsourcing for Global Contact Centers

RESEARCH SERVICES

Customer Service Outsourcing for Global Contact Centers

INTERPRETATION SERVICES

Customer Service Outsourcing for Global Contact Centers

LOYALTY & REWARDS PROGRAMS

Customer Service Outsourcing for Global Contact Centers

CONTACT US TO LEARN MORE

Performance Management Booklet

Improve Customer Service with Omnichannel Contact Centers and Performance Management

Join Randy Arellano, VP of Sales and Marketing, and Shawn Ollis, VP of Global Operations, as they explain how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.

Read Our Whitepaper

WHAT IS A CONTACT CENTER?

OMNICHANNEL & INTEGRATED COMMUNICATION

Contact centers specialize in managing large volumes of customer inquiries and provide 24/7 support across multiple channels such as phone, email, chat, and social media. Many are equipped with the latest customer service technologies, including chatbots and AI-powered tools, to automate simple tasks and ensure faster response times.

Outsourcing your Contact Center to DATAMARK will elevate your operations to the next level by improving customer care, inbound and outbound sales, order processing, technical support, customer relationship management, chat support, and email response.

BENEFITS OF OUTSOURCING TO A CONTACT CENTER

IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS

Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth. You will increase customer satisfaction while improving issue resolution rates and response speed while leveraging better technology and security. Free up internal resources so you can focus on core operations to increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.

Experience

73%

of customers say customer experience is a very important factor in their purchasing decisions.

PwC

Cost Savings

40%

of operational costs can be saved by outsourcing customer service functions to a contact center.

Deloitte

INterpretation

72%

of consumers are more likely to decide to buy a product when sales information is provided in their native languages.

Common Sense Advisory

Technology

69%

of companies plan to invest in outsourcing to leverage technology and digital capabilities.

Deloitte

WHY CHOOSE DATAMARK?

AN INDUSTRY LEADER SINCE 1989

At DATAMARK, we are not just another BPO; we are a virtual extension of your team, providing best-in-class service to clients worldwide. We value our client relationships and are still engaged with our very first client, with whom we began working more than 30 years ago. With a diverse workforce spanning the globe, our teams possess extensive domain expertise, offering a quick and seamless ramp-up.

HOW WE HELP CLIENTS

CONTACT CENTER CASE STUDIES

We help Fortune 500 companies, large enterprises and government agencies address business challenges to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.

Document Process Outsourcing Case Study - shown by person sorting through papers

CASE STUDY

Contact Center Workforce Management Improves Service

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Bank Reconciliation Case Study

CASE STUDY

El Paso 311 Contact Center Transitions Seamlessly

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Bank Reconciliation Case Study

CASE STUDY

Developing Interpretation Resources at Scale

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INDUSTRIES WE SERVE

We pride ourselves on delivering exceptional Contact Center and Business Process Outsourcing solutions to a wide range of industries. Our expert team of professionals works tirelessly to ensure that the unique needs of each client are met, regardless of their sector. From healthcare and finance to telecommunications and retail, we have the expertise and experience needed to provide customized solutions that drive success. Whether it’s inbound or outbound customer service, back-office support, or document management, our teams deliver world-class service to all industries.

Customer Service Outsourcing for Global Contact Centers

HEALTHCARE

Customer Service Outsourcing for Global Contact Centers

TRANSPORTATION & LOGISTICS

Customer Service Outsourcing for Global Contact Centers

BANKING & FINANCIAL

Customer Service Outsourcing for Global Contact Centers

INSURANCE

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