AI-Powered Knowledge for Smarter Contact Centers

DataSmart, DATAMARK’s proprietary Generative AI Knowledge Base, optimizes efficiency, minimizes AHT, and enhances CSAT by delivering agents instant, precise intelligence.

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What is DataSmart?

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DataSmart is an AI-driven knowledge system that optimizes contact center performance by delivering instant access to SOPs, FAQs, and proprietary data through natural language queries. Designed for enterprises prioritizing speed, accuracy, and cost efficiency, it seamlessly integrates with existing support and operations platforms.

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What Sets DataSmart Apart?

Custom-Built for Every Client and Use Case  
Unlike one-size-fits-all solutions, DataSmart is tailored to your organization’s unique processes and knowledge base.  

Ramp Up Time  
DataSmart deploys in just one week after receiving client specifications, ensuring seamless integration and rapid time-to-value.

Deep System Integrations  
DataSmart can seamlessly connect to any CCaaS, CRM or other System of Record (SOR) such as SharePoint to leverage information from.

Intelligent Acronym Decoding  
Automatically expands industry-specific terms to ensure clarity.

Multilingual AI Support  
It supports English and Spanish and can expand to additional languages based on business needs.

Agent Notifications  
Proactively alerts agents about real-time updates, policy changes, or critical information.

Security & Compliance First  
Fully compliant with PCI, SOC 2, HIPAA, GDPR, and FedRAMP Certified.

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Benefits

Smart Solutions & Competitive Edge

DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Reduced Average Handle Time (AHT)

  • Agents no longer spend 45 seconds to 2.5 minutes searching for answers – DataSmart retrieves the proper response instantly.
  • Optimized for efficiency, reducing waiting times and increasing call resolution speed.
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Enhanced Customer Satisfaction (CSAT)

  • Ensures accurate, consistent responses across all interactions, improving first-call resolution.
  • Eliminates the need for agents to place customers on hold for research.
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Multilingual
AI Support

  • Supports English, Spanish, and additional languages as needed.
  • Allows seamless handling of global customer inquiries with localized accuracy.
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Continuous Learning and Optimization

  • DataSmart evolves, learning from past queries to refine its responses.
  • Identifies knowledge gaps and suggests improvements for content updates.

How It Works

What Sets DataSmart Apart?

DATAMARK Contact Center Team doing Community Service together at the Virtual Race 2022

Purpose-Built for contact centers
Designed specifically for BPOs and customer service teams, enhancing agent performance and operational efficiency.

Proven Results with Enterprise
Clients Successfully deployed in real-world contact center environments, reducing AHT and improving CSAT and Quality Scores.

Customizable & Scalable
No two businesses operate the same way—DataSmart is adaptable to your unique workflows, knowledge sources, and industry requirements.

Security & Compliance at the Core
Fully compliant with PCI, SOC 2, HIPAA, GDPR, and FEDRAMP, ensuring your data remains secure and protected.

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Transforming contact centers with cutting-edge AI-powered intelligence to enhance efficiency, CX, and operational excellence.

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Security

DataSmart is trusted by enterprises that handle sensitive customer data and ensure regulatory compliance and maximum security.

Enterprise-Grade Security

  • Built on Microsoft Azure OpenAI, ensuring logical tenant isolation to secure your data.
  • Enforces strict role-based access controls and data privacy measures.

Compliant with Global Standards

  • PCI DSS (Payment Card Industry Data Security Standard)
  • SOC 2 (System and Organization Controls)  
  • HIPAA (Health Insurance Portability and Accountability Act)  
  • GDPR (General Data Protection Regulation)   
  • FEDRAMP (Federal Risk and Authorization Management Program) 
DATAMARK Contact Center Team doing Community Service together at the Virtual Race 2022

Thought Leadership

Recently Published Insights

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Transforming Agent Efficiency Through AI Innovation

Boost Efficiency & Customer Satisfaction with DataSmart

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Making AI Real: Unique Differentiators of AI Solution – DataSmart

Our Partners and Alliances for cutting-edge data and AI solutions

We collaborate with industry-leading technology providers to deliver transformative, end-to-end data and AI solutions. Our partnerships with global innovators like Microsoft Azure, AWS, Genesys, Salesforce, Power Platform, and SuccessKPI enable us to:

  • Leverage best-in-class tools to solve complex business challenges
  • Seamlessly integrate advanced AI and data solutions tailored to your needs
  • Stay ahead of industry trends with proven expertise and certified capabilities

These strategic alliances empower us to drive measurable outcomes, ensuring our clients achieve superior efficiency, scalability, and innovation.

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Boost Efficiency & Customer Satisfaction with DataSmart

Ready to transform your contact center with AI-powered knowledge? See how DataSmart enhances productivity, reduces coasts, and improves customer experience.

Request a Demo Today