AI-Powered Knowledge for Smarter Contact Centers
DataSmart, DATAMARK’s proprietary Generative AI Knowledge Base, optimizes efficiency, minimizes AHT, and enhances CSAT by delivering agents instant, precise intelligence.
DataSmart is an AI-driven knowledge system that optimizes contact center performance by delivering instant access to SOPs, FAQs, and proprietary data through natural language queries. Designed for enterprises prioritizing speed, accuracy, and cost efficiency, it seamlessly integrates with existing support and operations platforms.
Custom-Built for Every Client and Use Case
Unlike one-size-fits-all solutions, DataSmart is tailored to your organization’s unique processes and knowledge base.
Ramp Up Time
DataSmart deploys in just one week after receiving client specifications, ensuring seamless integration and rapid time-to-value.
Deep System Integrations
DataSmart can seamlessly connect to any CCaaS, CRM or other System of Record (SOR) such as SharePoint to leverage information from.
Intelligent Acronym Decoding
Automatically expands industry-specific terms to ensure clarity.
Multilingual AI Support
It supports English and Spanish and can expand to additional languages based on business needs.
Agent Notifications
Proactively alerts agents about real-time updates, policy changes, or critical information.
Security & Compliance First
Fully compliant with PCI, SOC 2, HIPAA, GDPR, and FedRAMP Certified.
Reduced Average Handle Time (AHT)
Enhanced Customer Satisfaction (CSAT)
Multilingual
AI Support
Continuous Learning and Optimization
Purpose-Built for contact centers
Designed specifically for BPOs and customer service teams, enhancing agent performance and operational efficiency.
Proven Results with Enterprise
Clients Successfully deployed in real-world contact center environments, reducing AHT and improving CSAT and Quality Scores.
Customizable & Scalable
No two businesses operate the same way—DataSmart is adaptable to your unique workflows, knowledge sources, and industry requirements.
Security & Compliance at the Core
Fully compliant with PCI, SOC 2, HIPAA, GDPR, and FEDRAMP, ensuring your data remains secure and protected.
DataSmart is trusted by enterprises that handle sensitive customer data and ensure regulatory compliance and maximum security.
Enterprise-Grade Security
Compliant with Global Standards
Our Partners and Alliances for cutting-edge data and AI solutions
We collaborate with industry-leading technology providers to deliver transformative, end-to-end data and AI solutions. Our partnerships with global innovators like Microsoft Azure, AWS, Genesys, Salesforce, Power Platform, and SuccessKPI enable us to:
These strategic alliances empower us to drive measurable outcomes, ensuring our clients achieve superior efficiency, scalability, and innovation.
