Experience Your Future Contact Center
Before You Commit
Rethinking your contact center is a significant investment. Innovation Lab gives you a hands-on way to see what’s possible before signing a contract.
What is The Innovation Lab?
Online research and out-of-box demos can only take you so far. We use Innovation Lab to demo how a working solution increases efficiency and improves CX for your business.
Innovation Lab is ideal for contact center decision makers:
Exploring outsourcing but aren’t ready to commit
Interested in testing AI, automation, or CX tools
Stuck with legacy tech and looking for path forward
Facing a CX problem that’s best solved in a sandbox
Looking for measurable impact before going forward
Preview the Innovation Lab Journey
Our expert team leverages real data from your business to develop a tailored demonstration. This can be done virtually or in person. No pressure, no contracts. Here’s how it works:
1. Request Discovery
After you register, our team will conduct a discovery session to learn about your current environment, challenges, and goals.
2. Select Use Case(s)
Choose your desired use cases from our catalog of 30+ proven solutions, including:
… and many more.
3. See Live Demonstration
Our team will build a tailored prototype using your data and tools. Demonstrations are available as Executive Briefings (in person or virtual) or Hands-On Build Sessions (in person). The goal of each demo is to:
4. Showcase Results
See the practical, measurable impact of your contact center solution. Use these efficiency, satisfaction, and cost metrics to understand ROI, inform your decision, and make a stronger case to organizational leadership.
5. Take the Next Step with Confidence
At the close of our Innovation Lab experience, we’ll discuss next steps, including cost modeling, delivery options, and support models. Whether you decide to work with Datamark or not, you’ll walk away with, real insights, and a strategic roadmap for your contact center transformation.
No pressure.
Built for Priority Contact Center Use Cases
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