Experience Your Future Contact Center
Before You Commit

Rethinking your contact center is a significant investment. Innovation Lab gives you a hands-on way to see what’s possible before signing a contract.

What is The Innovation Lab?

Online research and out-of-box demos can only take you so far. With Innovation Lab, you get an immersive demonstration of what real-world contact center use cases will look like in your environment.

Innovation Lab is ideal for contact center decision makers:

Exploring outsourcing but aren’t ready to commit

Interested in testing AI, automation, or CX tools

Stuck with legacy tech and looking for path forward

Facing a CX problem that’s best solved in a sandbox

Looking for measurable impact before going forward

Test Drive the Future of CX

Don’t just take our word for it—try our AI-powered solutions in a real-world sandbox before you scale.

Ready to See It in Action?

Preview the Innovation Lab Journey

Our expert team leverages real data from your business to develop a tailored demonstration. This can be done virtually or in person. No pressure, no contracts. Here’s how it works:

1. Request Discovery

After you register, our team will conduct a discovery session to learn about your current environment, challenges, and goals.

2. Select Use Case(s)

Choose your desired use cases from our catalog of 30+ proven solutions, including:

Advanced speech/text analytics
Business intelligence
IVR monitoring/load testing
Generative AI knowledge base
Agent next-best-action capabilities
Salesforce Agentforce
Automated quality assurance (QA)
Contact Center as a Service (CCaaS)

… and many more.

3. See Live Demonstration

Our team will build a tailored prototype using your data and tools. Demonstrations are available as Executive Briefings (in person or virtual) or Hands-On Build Sessions (in person). The goal of each demo is to:

Show what’s possible
Define outsourcing or tech roadmap
Build a budget for innovation
Build MVPs and validate ideas

4. Showcase Results

See the practical, measurable impact of your contact center solution. Use these efficiency, satisfaction, and cost metrics to understand ROI, inform your decision, and make a stronger case to organizational leadership.

5. Take the Next Step with Confidence

At the close of our Innovation Lab experience, we’ll discuss next steps, including cost modeling, delivery options, and support models. Whether you decide to work with Datamark or not, you’ll walk away with a live prototype, real insights, and a strategic roadmap for your contact center transformation. No pressure.

Ready to See It in Action?

Why CX Leaders Choose Innovation Lab

Innovation Lab demos make your future contact center tangible. This is an opportunity to experience a working solution tailored to your business—without signing a thing.

Get hands-on with tools like Auto-QA and AI-powered agent assist
Validate use cases, tools, and workflows in your environment
Build MVPs during sprint-based prototyping sessions
Get a roadmap for strategic innovation, tech, and outsourcing

Built for Priority Contact Center Use Cases

Post-Call Surveys
Advanced Speech / Text Analytics Solution
Knowledge Base (GenAI)
Auto Quality Assurance
Quality Management
Business Intelligence
Call Summarization (GenAI)
Performance Management
AI Noise Cancellation
IVR Monitoring/Load Testing
Agent Next Best Action (GenAI)
Contact Center as a Service (CCaaS)
AI Accent Neutralization
Attended/Un-Attended RPA Solution
Salesforce Agentforce
Workforce Management

Let’s build your proof of concept together.

Whether you want a live demo, a tailored consultation, or just to explore what’s possible, our experts are ready to help. Experience the Innovation Lab firsthand—and find out what “try before you buy” really means.