Offsite and Onsite Outsourcing

Gain competitive advantages like significant cost savings, 24-hour customer service and rapid turnaround time.

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Select the ideal location for your business process: WFH, Offsite, Onsite, Nearshore, Farshore

No matter the process, it can be performed at a DATAMARK location that best suits your business model. Our right shoring approach delivers the best balance of cost savings and business benefits. Your business process can be managed by DATAMARK onsite (at your facility); or at locations nearsite, onshore, nearshore or offshore to gain competitive advantages such as significant cost savings, 24-hour customer service and rapid turnaround time.

Select the ideal location for your business process: WFH, Offsite, Onsite, Nearshore, Farshore

In many cases, a blend of locations can be ideal for your business. For example, DATAMARK’s location on the U.S.-Mexico border lends itself to a near-shore business process outsourcing model. For example, documents can be delivered by U.S. mail to El Paso, Texas, then efficiently transported to our Mexico plant for processing at a significantly lower cost.

By selecting an outsourcing model that meets your business requirements, you achieve the best balance between costs, risks and rewards. Business processes can be located Onsite at your facility, Onshore using a domestic workforce, Nearshore for lower cost with convenient proximity to the United States, and Offshore for even lower costs and 24 hour service. Our Work-From-Home model optimizes costs through smaller contact center hubs with access to larger labor pools.

Offsite and Onsite Outsourcing Options

Offsite and Onsite Outsourcing Solutions provide the flexibility to customize your business model.

Offshore Outsourcing

Offshore Outsourcing, or Offshore BPO, lets your business maximize cost savings and tap into a 24-hour workforce by having some of your business processes handled by a third-party in an overseas destination. Benefits include lower labor and facility costs, overnight processing, fast and secure data transmission and a high-educated English-speaking workforce.

DATAMARK has existing offshore facilities in Mumbai and Chennai, India, as well as the ability to ramp up operations in other offshore destinations to meet your business requirements.

Onsite Outsourcing

An onsite outsourcing model, or facility-managed model, keeps your business process at your location providing greater control for your business. However, it is managed and staffed by DATAMARK employees.

Onsite outsourcing is an excellent choice for business processes that have certain document control and accessibility requirements.

Nearsite Outsourcing

Nearsite Outsourcing lets your business reallocate facility space for income-producing, core business functions with nearsite business process outsourcing. Maintain visibility over the process while retaining valuable and experienced staff who can be rebadged as DATAMARK employees. Locating a business process near your facilities delivers all these benefits, plus you can expand your business using the reallocated space.

Other onshore outsourcing models include locating your process within the U.S., but at communities that have a lower cost of living. This type of model is sometimes referred to as rural-sourcing, rural-shoring or in-sourcing.

Nearshore Outsourcing

Nearshore Outsourcing blends the ideal benefits of onshore and offshore outsourcing. A nearshore outsourcing model places your business processes in locations adjacent to or near the U.S. – typically communities in Mexico or Canada.

DATAMARK offers nearshore business services at its Mexico processing facility, just across the border from our headquarters in El Paso, Texas. This is a differentiator for DATAMARK as the proximity with our nearshore facility offers offshore pricing with onshore ease of management. We offer highly educated and bilingual representatives in close proximity and similar time zones for better communication, travel and shipping convenience.

Onshore Outsourcing

Onshore outsourcing reduces costs while maintaining the process visibility and accessibility necessary to meet your business requirements. DATAMARK operates facilities for on-shore business process outsourcing in the U.S. Southwest, at its headquarters city in El Paso, Texas and in San Antonio, Texas.

Potential locations for outsourced business processes are not limited to these cities. DATAMARK can implement business services at any onshore, near-shore or farshore location to meet your business requirements. Onshore Outsourcing benefits include the lowest labor costs relative to the rest of the U.S., a large workforce of educated bilingual, low risk of business interruptions due to natural disasters, convenient communication, travel and shipping within U.S. time zones, and close proximity to Mexico which allows for an efficient shift to a nearshore or onshore/nearshore blended outsourcing model.

Benefits of Offsite and Onsite Outsourcing:

  • Customize your business model with more options
  • Reduce operating costs with global cost structure.
  • Increase speed and scalability with global workforce
  • Improve customer experience
  • Efficiently manage resources

Many industries that can benefit from Offsite and Onsite Outsourcing Solutions.

healthcare business process reengineering

Healthcare

transportation and logistics business process outsourcing

Transportation

government business process reengineering

Government

Retail & Manufacturing

insurance business process outsourcing

Insurance

Banking and Financial Business process Reengineering

Banking & Financial

energy and utilities business process outsourcing

Energy & Utilities

other industries for business process reengineering

Other

Customer Success Stories

For over 30 years, we’ve helped Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the Case Studies below to learn how we’ve helped our customers and how we can help your business as well.

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