Providing technical support for your products and services is critical to the customer experience.Get in touch
Providing technical support for your products and services is critical to the customer experience. But as you know, it can become a costly and time-consuming distraction from your core, income-producing business.
It often makes sense to turn the technical support function over to an outsourced contact center services provider. At DATAMARK, we understand the need to become an extension of your brand. And that technical support, done right, not only results in first-call resolutions but can win your company fans and brand advocates for life.
With our headquarters located in one of the largest bilingual, binational metroplexes on the U.S.-Mexico border, we have access to the highly educated agent workforce necessary for delivering world-class technical support. Our agents are skilled in handling and resolving technical issues in English and Spanish. Our cloud-based contact center technology can deliver bilingual technical support through multiple communication channels, including inbound and outbound voice, email, and web chat.
You have hundreds of options for selecting Product Technical Support services. See why DATAMARK, a top contact center outsourcing company, is the right choice for your business. Here are a few reasons why companies around the world turn to DATAMARK for outsourcing Product Technical Support and other contact center services.
DATAMARK allows organizations to improve their contact center efficiency by providing real-time performance reporting. This enables executives to understand call traffic, monitor trends, and see areas that may need more attention. Contact Center Outsourcing helps you preserve your brand culture by working with agents that deliver high-quality, consistent experiences for every interaction. We have contact center locations around the world that make it easy to establish 24-hour service. When customers need technical support, have a question about their account, or want to add or remove services, they should be able to get help without delay. Outsourcing with DATAMARK makes it, so your business continues to work for itself even when the office is closed.
Outsourced call centers with DATAMARK allow businesses and large enterprises to work with one of the top call center outsourcing companies and create a plan that takes your organization to the next level. We specialize in customer care, inbound and outbound sales, order processing, technical support, customer relationship management, chat support and email response. Here are just some of the services DATAMARK offers to move your customer service processes forward:
When it comes to call centers, outsourcing enables businesses to satisfy the needs of all of their customers, no matter where they are in the world. Rather than being restricted by your business’ location and local work schedule, outsourcing opens up greater possibilities for connecting with your stakeholders. A 24-hour call center ensures your customers can always receive assistance, leading to better future satisfaction and loyalty. Setting up a call cloud center frees up valuable office space and resources. As you plan out your cloud-based call center, work with call center outsourcing companies that know your industry best.
For over 30 years, we’ve helped Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the Case Studies below to learn how we’ve helped our customers and how we can help your business as well.
Set up a free consultation or ask to speak to one of our outsourcing experts. We are here to help you.