Research Services

Our cloud-based contact center technology supports the order-to-sales process, helping to boost conversions over multiple and connected channels.

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Turn your existing customers into brand advocates.

DATAMARK’s trained agents understand the soft skills necessary for order management support and will work to turn browsers into buyers to help increase your sales conversions. Our agents act as extensions of your brand, turning potential customers into customers and your existing customers into brand advocates.

Turn your existing customers into brand advocates.

We’re an extension of your internal research team.

Our cloud-based contact center technology supports the order-to-sales process, helping to boost conversions over multiple and connected channels, such as voice and email. We also offer web chat services, a critical tool for e-commerce. Helpful web chat agents can reduce the number of abandoned shopping carts. Hesitant potential customers are more likely to click the purchase button when an agent is available to answer questions and provide friendly service. Additionally, our agents are trained in upselling and cross-selling, helping to maximize your sales and boost customer satisfaction.

We're an extension of your internal research team.

Why DATAMARK for Research Services?

At DATAMARK, our research services begin with our agents. We provide our customer support agents with continued training and development so that we can set up outsourced customer service solutions for our clients worldwide. An effective customer service strategy is about more than just people answering phones. In addition to recruiting and training the best candidates in the industry, we provide our staff with targeted training on your company, its culture, and its products to ensure that our outsourced call center is truly an extension of your brand.

With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 research services solutions so your customers can get the assistance they need when they need it most. Our bilingual staff delivers support to English-speaking and Spanish-speaking customers, giving you an edge over competitors. Research Services companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced customer service center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.

Our Capabilities:

  • Multi-Channel Contact Center
  • Bilingual Call Center (English / Spanish)
  • Inbound Call Center
  • Outbound Call Center
  • 24 Hour Call Center

Solutions in Action for Call Center Services

Outsourced call centers with DATAMARK allow businesses and large enterprises to work with one of the top call center outsourcing companies and create a plan that takes your organization to the next level. We specialize in customer care, inbound and outbound sales, order processing, technical support, customer relationship management, chat support and email response. Here are just some of the services DATAMARK offers to move your customer service processes forward:

  • Multi-Channel Contact Center
  • Bilingual Call Center (English / Spanish)
  • Inbound Call Center
  • Outbound Call Center
  • 24 Hour Call Center
  • Call Center Technology
  • Onsite Contact Center

When it comes to call centers, outsourcing enables businesses to satisfy the needs of all of their customers, no matter where they are in the world. Rather than being restricted by your business’ location and local work schedule, outsourcing opens up greater possibilities for connecting with your stakeholders. A 24-hour call center ensures your customers can always receive assistance, leading to better future satisfaction and loyalty. Setting up a call cloud center frees up valuable office space and resources. As you plan out your cloud-based call center, work with call center outsourcing companies that know your industry best.

Customer Success Stories

For over 30 years, we’ve helped Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the Case Studies below to learn how we’ve helped our customers and how we can help your business as well.

Contact Us

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Set up a free consultation or ask to speak to one of our outsourcing experts. We are here to help you.

Let’s Talk

Ask how we can help streamline workflows, control risk and upgrade your customer experience.

Datamark, Inc. Global Locations
PHONE (U.S.)
PHONE (INDIA)

CHENNAI
91-44-4905-3626

MUMBAI
91-22-6148-4000

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Celebrating 30 Years of Exceptional Service