Learn about the latest trends and best practices in creating exceptional customer experiences, including strategies for improving customer satisfaction, loyalty, and retention. You can also gain insights into the role of technology, data analytics, and process optimization in driving superior customer experiences, and learn how to leverage these tools and techniques to enhance your organization’s customer service capabilities.
The Best AI Solution For CX Always Keeps Humans In The Loop Written by: Fergal O’Donnell, Vice President of Technology DOWNLOAD THE WHITE PAPER Artificial Intelligence (AI) has been around for a very long time. Most of the recent attention…
The Vital Link Between Employee Satisfaction and Customer Service Excellence Last year, the Wharton School of Business professor Peter Cappelli published a book titled ‘Our Least Important Asset.’ Cappelli argued that even though we endlessly hear CEOs say that ‘our team is…
What Are The Best Strategies to Prevent Contact Center Security Breaches? In a recent episode of the CX Files podcast, DATAMARK Head of Sales and Marketing, Randy Arellano, talked about changes to the customer service environment since the COVID-19 pandemic…
