Learn about the latest trends and best practices in global contact center management, including strategies for optimizing performance, increasing efficiency, and improving customer experience. You can also gain insights into the challenges and opportunities associated with managing a global contact center operation and learn about innovative technologies and solutions for driving success in this dynamic and competitive industry.
How Contact Center Information Security Became a Priority By Salvador Padilla, Director of Information Security, Compliance and Project Management The shift in contact center operations has significantly impacted information security. Previously, controlling access was relatively straightforward, as all users were…
DATAMARK’s Use-Cases for Generative AI in Delivering Exceptional Customer Service In today’s fast-paced business landscape, contact centers and Business Process Outsourcing (BPO) providers face increasing pressure to deliver exceptional customer service to clients and their client’s customers while maintaining operational…
Capturing Market Share in Healthcare with Live Interpretation Services All interactions with customers are important. And while all customer interactions hold significance, envision a scenario where a precise comprehension of the customer becomes exceptionally crucial for their overall wellbeing. Healthcare.…
