Global Contact Centers

Learn about the latest trends and best practices in global contact center management, including strategies for optimizing performance, increasing efficiency, and improving customer experience. You can also gain insights into the challenges and opportunities associated with managing a global contact center operation and learn about innovative technologies and solutions for driving success in this dynamic and competitive industry.

How Contact Center Information Security Became a Priority

How Contact Center Information Security Became a Priority By Salvador Padilla, Director of Information Security, Compliance and Project Management The shift in contact center operations has significantly impacted information security. Previously, controlling access was relatively straightforward, as all users were…

This article showcases Generative AI through a digital asset of a chatbot as a virtual assistant

Transforming Contact Center Operations

DATAMARK’s Use-Cases for Generative AI in Delivering Exceptional Customer Service In today’s fast-paced business landscape, contact centers and Business Process Outsourcing (BPO) providers face increasing pressure to deliver exceptional customer service to clients and their client’s customers while maintaining operational…