Turn Every Conversation Into a Strategic Advantage

DataScribe transscribes, summarizes, and analyzes every call in real time – so your yeam can focus on what matters most: the customer.

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What is DataScribe?

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DataScribe is DATAMARK’s next-gen AI transcription solution, purpose-built to elevate contact center efficiency and employee experience. By leveraging advanced Generative AI and proprietary algorithms, DataScribe delivers

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What Sets DataScribe Apart?

DataScribe brings together powerful AI features that drive operational value

Real-Time Transcription
Capture and structure live conversations so agents can focus fully on customer engagement

Advanced Summarization  
Automatically convert calls into concise, structured summaries (e.g., issue and resolution format).

Sentiment Analysis  
Monitor tone and emotional cues to support agents through challenging interactions.

Topic Detection  
Detects critical topics—such as escalations or adverse events—and instantly alerts agents.

Pronunciation Assistance  
Offers real-time phonetic support for complex or unfamiliar terms.

Multilingual Support  
Transcribes in one language, summarizes in another—supporting global customer bases with ease.

Privacy-First Approach  
Automatically masks sensitive data (PII, PHI, PCI), ensuring data protection compliance.

Cost Efficiency  
Reduces agent workload, lowers AHT, and improves call resolution—delivering strong ROI.

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Benefits

Smart Solutions & Competitive Edge

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Streamline Agents Workloads

  • Real-time transcription and summarization reduce after-call work.
  • Pronunciation guide help agents communicate more clearly.
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Elevate Customer Experience

  • Sentiment and topic detection enable proactive issue resolution.
  • Living insights help agents adjust tone and approach instantly.
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Communicate Without Barriers

  • Multilingual support bridge language gaps effortlessly.
  • Translates transcriptions into summarizes formats in other languages.
DataSmart helps agents in real-time answer complex questions by leveraging existing knowledge sources. Image of DataSmart representative.

Protect Data, Stay Flexible

  • Automatically redacts PII, PHI and PCI for compliance.
  • Works with any platform – no dependency on CCaaS vendors.

How It Works

Why Choose DataScribe?

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Live Transcription
Capture every word, enabling agents and supervisors to act in real time.

Structured Summaries
Get clear issue-resolution call logs for post-call action and knowledge management.

Tone & Sentiment Analysis
Understand customer satisfaction and uncover churn risks early.

Intelligent Topic Tracking
Identify trending customer concerns, product issues, or policy bottlenecks.

Multilingual Accuracy
Communicate clearly across diverse languages, improving global CX.

Data Privacy Compliance
Built to comply with key regulations (PII, PHI, PCI), with automatic redaction.

Enhanced Coaching Tools
Supervisors gain access to real-time feedback and agent performance trends.

Enhace your Contact Center into a CX Powerhouse with DataScribe AI.

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Security

DataSmart is trusted by enterprises that handle sensitive customer data and ensure regulatory compliance and maximum security.

Enterprise-Grade Security

  • Built on Microsoft Azure OpenAI, ensuring logical tenant isolation to secure your data.
  • Enforces strict role-based access controls and data privacy measures.

Compliant with Global Standards

  • PCI DSS (Payment Card Industry Data Security Standard)
  • SOC 2 (System and Organization Controls)  
  • HIPAA (Health Insurance Portability and Accountability Act)  
  • GDPR (General Data Protection Regulation)   
  • FEDRAMP (Federal Risk and Authorization Management Program) 
DATAMARK Contact Center Team doing Community Service together at the Virtual Race 2022

Thought Leadership

Recently Published Insights

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DataScribe Reduces Agent Workload and Improves EX

Making AI Real: Unique Differentiators of DATAMARK’s DataScribe

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Unlocking the Voice of the Customer: Real-time Insights with DataScribe

Our Partners and Alliances for cutting-edge data and AI solutions

We collaborate with industry-leading technology providers to deliver transformative, end-to-end data and AI solutions. Our partnerships with global innovators like Microsoft Azure, AWS, Genesys, Salesforce, Power Platform, and SuccessKPI enable us to:

  • Leverage best-in-class tools to solve complex business challenges
  • Seamlessly integrate advanced AI and data solutions tailored to your needs
  • Stay ahead of industry trends with proven expertise and certified capabilities

These strategic alliances empower us to drive measurable outcomes, ensuring our clients achieve superior efficiency, scalability, and innovation.

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Speak with an Expert Today

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If you want to speak to an expert right now, please call us at 800-477-1944.