Learn about the latest trends and best practices in global contact center management, including strategies for optimizing performance, increasing efficiency, and improving customer experience. You can also gain insights into the challenges and opportunities associated with managing a global contact center operation and learn about innovative technologies and solutions for driving success in this dynamic and competitive industry.
Download the White Paper Executive Summary As artificial intelligence (AI) continues to automate Tier 1 (T1) service inquiries, what remains are the high-stakes, complex interactions previously handled by Tier 3 (T3) teams. This shift has effectively turned T3 into T1,…
Featuring insights from Chloe Duckworth, CEO of Valence, and Jacob Bailon, Director of Engineering at DATAMARK How Sentiment Analysis and Real-Time AI Are Reshaping Agent Experience in the Contact Center Sentiment analysis isn’t a new concept in the contact center…
DATAMARK to Showcase AI-Powered Contact Center Solutions at CCW Las Vegas 2025, Introduces Innovation Lab Initiative El Paso, TX –DATAMARK, a leading provider of multilingual contact center and business process outsourcing (BPO) services, announced its attendance at Customer Contact Week…