Navigating Holiday Season Back Office Challenges: Strategies and Solutions Abstract: The holiday season brings joy and celebration but also signals a surge in back-office challenges for businesses. In a recent survey conducted by DATAMARK among thought leaders, key insights were…
Omnichannel Customer Service Makes Customers Feel Great Many brands talk about their ability to offer omnichannel service to their customers. However, often they are just talking about their multichannel capabilities. What is the difference?To begin, it helps to think back…
The Impact of Omnichannel Contact Centers on Customer Experience and Loyalty Written By Randy Arellano, Vice President of Sales and Marketing With the evolution of customer service and the changing needs and expectation of customers came the introduction of omnichannel solutions. A…
