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Safeguarding Your Data: DATAMARK’s Commitment to Cybersecurity

Safeguarding Your Data: DATAMARK’s Commitment to Cybersecurity

October is Cybersecurity Awareness Month, and at DATAMARK, we take this opportunity to reaffirm our dedication to protecting your data. Since our founding in 1989 in El Paso, Texas, as one of the region’s pioneering Business Process Outsourcing (BPO) providers, we have continuously evolved to become a leading provider of omnichannel, multilingual contact center and BPO solutions. Our journey has been marked by growth, innovations, and a steadfast commitment to safeguarding the sensitive information entrusted to us.

Why Cybersecurity Matters in Contact Centers and BPO Services

In the world of contact centers and BPO services, sensitive information is the lifeblood of our operations. Whether it’s processing credit card payments over the phone or handling confidential medical records, we recognize that every piece of data we manage belongs to a real person. Ensuring the security and confidentiality of this data is not just a responsibility; it’s a fundamental principle.

Our Cybersecurity Arsenal

At Datamark, we maintain a robust cybersecurity infrastructure combining industry best practices and cutting-edge technology. We take information security seriously and understand its importance to our organization, partners, and employees.

Datamark’s Information Security Department is at the forefront of our commitment to protecting information. The responsibility of the Information Security Department is to ensure a cyber and physically secure work environment. We achieve this through various means, including: 

  • Promoting security-related training and awareness programs.
  • Monitoring company assets to detect and prevent security threats. 
  • Conducting regular audits of processes and procedures to identify and address vulnerabilities.
  • Coordinating external audits via certified third-party vendors to ensure our security standards meet industry benchmarks.

By integrating these efforts, we ensure that our cybersecurity measures are effective and adaptable to the ever-evolving threat landscape, providing confidence to Datamark, our partners, and our dedicated employees.

Security Standards Adherence

Our strict adherence to recognized industry standards underpins our commitment to security. We comply with the National Institute of Standards and Technology (NIST) guidelines and the International Organization for Standardization (ISO) protocols, ensuring that our security measures align with established industry best practices.

Certified Workforce

Our team boasts a range of certifications, reflecting our commitment to maintaining the highest standards of security expertise. These include Certified Information Security Manager (CISM), Certified Information System Security Professional (CISSP), Certified Information Security Auditor (CISA), CompTIA CASP+, and CompTIA Security+. These certifications demonstrate our dedication to staying updated on the latest security standards. 

Strict Security Adherence

At Datamark, we prioritize security as a fundamental aspect of our operations. We adhere to the most stringent security measures regardless of the project’s nature or sensitivity. These measures include badge-only entrances, comprehensive employee background screenings, and a range of additional safeguards. Our unwavering commitment to security ensures that data remains protected at every step of our project lifecycle.


We reflect our unwavering commitment to data protection and security through our comprehensive set of certifications and regulatory compliance. We are certified in PCI-DSS, SOC2 Type2, and SOC2 Type1, and we comply with FISMA Moderate, HIPPA, and GDPR. By consistently surpassing industry standards, we ensure that our clients’ data remains safe, offering them the peace of mind they deserve.

Data Protection

We employ state-of-the-art encryption technologies as a critical line of defense in data protection. To safeguard your data, we understand the crucial importance of comprehensive protection measures. The measures ensure your information remains confidential and secure throughout its journey within Datamark’s operations.

By incorporating data encryption as a critical line of defense in our data protection strategy, we reinforce our commitment to safeguarding your information and ensuring its confidentiality and security throughout every step of its journey with Datamark’s operations.

Employee Training and Awareness

Our employees are the frontline defenders of your data. We take a hands-on approach by implementing comprehensive training and awareness programs that go the extra mile. These initiatives ensure that we prepare every team member well and foster deep commitment to securely handling sensitive information.

Our approach to employee training includes regular cybersecurity workshops, simulated phishing exercises, and knowledge assessments. We continuously evaluate and boost our employees’ grasp of security best practices through these exercises. These efforts are all part of our commitment to making cybersecurity an integral part of our organizational culture.

Robust Incident Response Readiness

While we try to uphold the highest security, the ever-evolving cybersecurity landscape means that incidents can occasionally occur. At Datamark, we recognize the importance of being prepared for such scenarios. That’s why we have meticulously crafted and continuously refined our comprehensive incident response procedures. Our incident response plan is more than just a set of guidelines; it’s a dynamic strategy aligned with the NIST Cybersecurity Framework, which encompasses the following phases:

  • Preparation: We take proactive steps to ensure readiness for any cybersecurity incident.
  • Detection and Analysis: Our team is equipped to detect and analyze potential threats swiftly.
  • Containment, Eradication, and Recovery: We respond promptly and efficiently to mitigate the impact of incidents.
  • Post-incident Activity: We engage in thorough post-incident analysis and improvement.

We don’t simply rely on written procedures; we put our readiness to the test through periodic tabletop exercises. These exercises simulate real-world scenarios, enabling our team to practice and fine-tune our response strategies. This proactive approach ensures that our incident response plan is always up-to-date and effective. By regularly challenging our procedures and engaging in these exercises, we are better prepared to minimize the potential impact of incidents and maintain the integrity of your data, even in the face of dynamic cybersecurity challenges.

Bottom Line?

At Datamark, we understand that our success is built on the trust you place in us. During Cybersecurity Awareness Month and throughout the year, we want to assure you that your data is safe in our hands. Our commitment to cybersecurity is unwavering, and our dedication to excellence remains at the core of everything we do.

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