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311 Programs Improve Service to Citizens, But Cost is an…

Outsourcing helps cities control rising 311 costs. Thanks to innovative…
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What is Important To Your Contact Center Agents?

There is no doubt that being a contact center agent…
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Contact Center Agents: What’s Important to Them

Five ways contact centers can create and maintain agent job…
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Introducing: Five Steps to Reduce Contact Center Turnover

High attrition doesn’t have to be a given in contact…
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Establishing the Top Deliverables for Your Contact Center Services Provider

So, what are the most important deliverables expected from the…
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Establishing the Top Deliverables for Your Contact Center Services Provider

How does a company determine the performance of its outsourced…
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Business Engineering: Process Improvement

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Business Engineering: Business Strategy Assessment

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IT-BPO Industry in India Prepares for a Future of Intelligent…

As process automation and other digital innovations shake up the…
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