SuccessKPI and DATAMARK New Partnership Improves Customer Experience
SuccessKPI, Inc., a leading, cloud-native, contact center customer experience insight and action platform provider, announced today that Datamark has joined the SuccessKPI partner ecosystem to serve Fortune 500 enterprise businesses in their migration to cloud contact centers. SuccessKPI cloud contact center analytics solutions are now available through Datamark, a global contact center Business Process Outsourcing (BPO) serving a wide range of industries from the public sector to financial services.
“Datamark has a proven track record in providing innovative contact center solutions. By combining our Insight and Action platform with Datamark consulting and technical services, we are giving customers more capabilities to support their cloud optimization journey.”
Dave Rennyson CEO of SuccessKPI
Within the agreement, Datamark will serve its enterprise contact center customers by offering SuccessKPI’s Insight & Action platform. Analysis and decisions within cloud contact centers has been challenging for enterprises to measure. SuccessKPI’s platform allows businesses to overcome the obstacles from dispersed and hybrid workforces, multi-channel communications, and data silos. Enterprises can expect improved agent efficiency and customer satisfaction, while benefiting from operational savings.
“As we accelerate business growth for our clients, we team up with value-aligned and outcome- centered partners to drive unwavering focus on our clients. With SuccessKPI we offer insight into all CX touchpoints and support them with leading AI.”
Fergal O’Donnell, Vice President of Technology at Datamark
Datamark customers can now deploy SuccessKPI’s platform as part of their cloud contact center strategy.
*Article originally published on SuccessKPI
